Terms and Conditions

Last Updated: 12 February 2026

These Terms and Conditions govern your use of the website and services provided by Squish Digital Pty Ltd trading as Squish Digital and Squish Automates ("we", "us", "our"). By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

We provide automation and communication systems that may include missed call handling, SMS and email follow-up workflows, lead engagement, appointment booking workflows, database reactivation campaigns, website chat, and integrations with third-party software platforms.

Services may be customised per client and may rely on third-party providers (including CRM platforms, SMS gateways, telephony networks, and hosting providers). Unless explicitly agreed in writing, we do not guarantee specific commercial outcomes.

2. Client Responsibilities

You agree that you are responsible for:

The accuracy, ownership, and legality of all data you provide to us, including contact lists and customer records.
Obtaining and maintaining valid consent to send SMS, email, and other communications in accordance with the Spam Act 2003 (Cth) and applicable privacy laws.
Ensuring your use of our services is lawful, not misleading, and not harmful.
Reviewing and approving configurations, scripts, and workflow logic prior to activation where approval is requested or required.
Your internal processes for handling customer enquiries, bookings, disputes, refunds, and regulatory compliance within your industry.

3. Pricing and Payment Terms

We may offer subscription pricing, setup or onboarding fees, and performance-based pricing. Fees and billing terms are outlined in your selected plan, proposal, or service agreement.

Payments are due in advance unless otherwise agreed in writing.
Late or failed payments may result in suspension or termination of services.
Performance-based outcomes must be defined and measurable using agreed tracking methods and systems.

4. Intellectual Property

Unless explicitly transferred in writing, all proprietary systems, workflows, configurations, scripts, prompts, templates, designs, and documentation developed by us remain our intellectual property.

You are granted a limited, non-transferable license to use the deployed deliverables for your internal business use during the term of your active subscription or agreement. You must not copy, resell, distribute, or reverse engineer our systems without written consent.

5. Third-Party Services

Our services may integrate with third-party platforms. We are not responsible for third-party outages, service disruptions, policy changes, pricing changes, or data loss caused by third parties. Continued functionality may depend on maintaining active third-party accounts.

6. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

Indirect or consequential loss
Loss of revenue, profit, goodwill, or business opportunity
Customer disputes arising from your communications, offers, or business practices
Regulatory penalties resulting from your non-compliance, misuse, or lack of consent
Delays or failures caused by incorrect data, incorrect configuration approval, or third-party service disruption

Our total liability for any claim relating to the services is limited to the fees you paid to us in the three months immediately prior to the event giving rise to the claim, except where Australian Consumer Law requires otherwise.

7. Termination and Cancellation

We may suspend or terminate services if you breach these Terms, fail to pay fees when due, or use the services unlawfully or unethically.

You may request cancellation in accordance with your service agreement. Setup or onboarding fees are non-refundable unless stated otherwise in writing.

8. Changes to These Terms

We may update these Terms from time to time. Continued use of the website or services after updates are published constitutes acceptance of the updated Terms.

9. Contact

For questions about these Terms, contact us at [email protected].

This page is general information and does not constitute legal advice. For advice specific to your circumstances, consult a qualified legal professional.